Ravi Sandhu

Leads strategic client engagements to maximize the value and adoption of ServiceNow's Now Platform through expert skills consulting and tailored learning solutions.

• Drive client success by developing and implementing comprehensive learning strategies that integrate ServiceNow's AI capabilities, ensuring optimal platform utilization and measurable business impact.
• Collaborate with diverse client stakeholders to identify skill gaps and design bespoke training programs, significantly enhancing user proficiency and platform adoption rates.
• Leverage deep expertise in adult learning theory and change management to facilitate seamless transitions to new technologies, fostering a culture of continuous learning and innovation.

Spearheaded client-facing initiatives, providing expert guidance on change management, learning strategy, and modernization to optimize ServiceNow platform adoption.

• Led custom training and adoption programs for ServiceNow clients, resulting in enhanced user proficiency and successful integration of new platform functionalities.
• Provided strategic coaching and consultation to client teams, guiding them through complex change initiatives and accelerating their modernization efforts.
• Designed and delivered bespoke learning solutions, leveraging advanced methodologies to ensure clients maximized their investment in ServiceNow technologies.

Managed change management and learning initiatives for IBM clients across EMEA, focusing on Salesforce platform adoption and continuous content modernization.

• Directed the development and delivery of comprehensive learning programs for Salesforce adoption across EMEA, encompassing courses, videos, activities, and articles, empowering partners to maximize platform utility.
• Challenged clients to modernize learning approaches, improving effectiveness and efficiency in their Salesforce education strategies.
• Equipped partners with strategies for ongoing content updates, ensuring sustained knowledge transfer and platform optimization.

Developed innovative 360-degree (Virtual Reality) video experiences, enhancing learning engagement for diverse academic subjects.

• Created dozens of immersive 360-degree VR video experiences for subjects including sociology, psychology, and history, pioneering new educational content formats.
• Utilized cutting-edge virtual reality technology to deliver engaging and effective learning content, demonstrating expertise in EdTech innovation.

Designed targeted digital learning courses to enhance the capabilities of Google Sales teams.

• Designed and implemented digital learning courses specifically for Google Sales, directly contributing to sales team effectiveness and knowledge enhancement.
• Collaborated with sales leadership to identify training needs and translate complex sales strategies into accessible and engaging digital learning modules.

Designed comprehensive learning experiences for an internal Google Project Management platform within Corp Eng.

• Developed and launched critical learning experiences for Google's internal Project Management platform, ensuring widespread adoption and proficiency among users.
• Collaborated with engineering and product teams to translate technical functionalities into user-friendly learning content, improving platform usability and efficiency.

Developed and executed comprehensive learning and cultural strategies for global contact center management teams across multiple brands within the travel industry.

• Designed and implemented learning and cultural strategies for contact center management teams across 10+ global locations (USA, São Paulo, Lisbon, Cairo, Delhi, Bangalore, Kuala Lumpur, Dalian, Beijing, Manila), supporting telesales, customer support, and B2B functions.
• Enhanced operational efficiency and service quality by aligning learning initiatives with business objectives for multiple brands within the travel industry.
• Drove cultural integration and performance improvement through strategic learning interventions across diverse international teams.

Facilitated a smooth technological transition for ITV by coaching management and delivering comprehensive training on Google Apps adoption.

• Orchestrated the technology refresh for ITV, guiding management and teams through the transition from Microsoft Office to Google Apps, significantly improving productivity.
• Conducted briefings, workshops, and training sessions for diverse ITV teams, ensuring seamless adoption of new collaborative tools.
• Identified user needs and developed tailored training strategies, enabling employees to achieve superior results with Google Apps compared to previous tools.

Managed digital learning initiatives, developing self-study courses and mentoring SMEs for global business leadership.

• Developed and launched self-study courses for team leaders across a global business, enhancing leadership capabilities and performance.
• Mentored Subject Matter Experts (SMEs) in the design and development of effective online courses, improving internal learning content quality.
• Contributed to strategic learning initiatives as a short-term contractor, delivering impactful digital learning solutions.

Led a team of 4 to maximize learning technologies, contributing to PwC's global service and innovation plan for education.

• Managed a team of 4, contributing to the global Learning and Education function's service and innovation plan to maximize learning technologies.
• Developed storyboards for diverse learning media, including self-study, classroom, and virtual classrooms, supporting courses for all business levels, including leadership development.
• Implemented strategic enhancements to learning technology utilization, improving the reach and effectiveness of educational programs.

Managed the end-to-end development of high-quality eLearning resources for the Social Care sector, overseeing SMEs and developers.

• Managed a team of highly qualified Subject Matter Experts and eLearning developers to produce high-quality eLearning resources for managers and teams in the Social Care sector.
• Oversaw the entire project lifecycle, from initiation and scoping to storyboarding, technical build, dissemination, and evaluation, ensuring timely and effective delivery.
• Implemented robust project management methodologies to ensure the creation of impactful and relevant learning content.

Designed and delivered comprehensive learning solutions, including coaching and online learning, for 8 contact centers across the UK and India.

• Designed and delivered impactful learning solutions, including coaching, in-person group sessions, and online learning, for trainers, managers, team leaders, and advisors across 5 UK and 3 India contact centers.
• Improved performance and skill development for a large employee base by tailoring learning interventions to specific roles and regional needs.
• Contributed to a significant enhancement in operational effectiveness and customer service quality through targeted training programs.

Managed learning initiatives for Coventry City Council, overseeing contact center initiation, training directory redesign, and L&D communication for 18,000 employees.

• Led the initiation of a new contact center, developing and implementing critical training programs for its successful launch and operation.
• Redesigned the corporate training directory and enhanced marketing/communication for the L&D function, impacting 18,000 employees across 50+ centers.
• Managed a team of consultants and SMEs to develop and deliver comprehensive courses for all organizational levels, from advisors to directors and councillors.

Designed and delivered induction and change training projects, supporting a population of nearly 1,000 employees across 5 departments.

• Designed and delivered induction training processes and change management training projects for 5 departments, impacting nearly 1,000 advisors, team leaders, managers, and department heads.
• Supported 7 junior training leads, enhancing their capabilities in delivering effective learning programs.
• Contributed to significant organizational transitions by ensuring comprehensive training and smooth adoption of new processes.

Provided specialized technical support for narrowband, broadband, and telephony faults within a contact center environment (NTL World).

• Provided specialized technical support for narrowband and broadband internet connections, resolving all telephony faults via telephone and email channels within a contact center (NTL World).
• Maintained high customer satisfaction by efficiently troubleshooting and resolving complex technical issues.

Specialized in providing internet support via telephone and email channels within a contact center.

• Delivered expert internet support to customers through telephone and email, ensuring timely resolution of technical inquiries.
• Enhanced customer experience by providing clear and effective guidance on internet-related issues.

Concerned about health of the community